S&K Logistics Services (SKLS) is committed to providing the highest quality services to our customers through total quality management to meet and exceed their expectations. Customer satisfaction is the most important element of our business and meeting customer needs through quality products and services is essential to the long-term survival and growth of SKLS in a very competitive marketplace.

SKLS Quality Management System is enterprise-wide and includes and covers all functions of the organization. This system is based on process development and control. All procedures and functions are identified and assigned to appropriate operational managers for implementation and execution. Execution of these processes in day-to-day operations and activities is mandatory and followed diligently by our highly trained and skilled employees.

SKLS philosophy is to provide world-class quality service. Regardless of the size of the effort, customer focus is paramount and customer satisfaction is vital. Through a quality management system and cost-effective supply chain management solutions, SKLS strictly adheres to the company goals, which include but are not limited to the following:

• Focusing on Total Customer Satisfaction
• Encouraging and expecting the proactive involvement of all SKLS Employees
• Thoroughly understanding our Customers’ requirements
• Providing requested compliant services professionally and promptly
• Providing efficient, trouble-free, and seamless supply chain management solutions
• Continually improving our Product, Service, and Process effectiveness that embodies our Quality Management System, including capitalizing on improvement opportunities through Customer Feedback

Furthermore, as suppliers play an important part in our quality process, strict surveillance is applied to ensure suppliers and their services correspond to our guidelines. Before utilization, suppliers are evaluated based on their operational capacity and preference is given to those having already demonstrated high-quality standards. Suppliers are given precise instructions and service completion process is controlled. All non-conformities are recorded and presented to suppliers for corrective action. Supplier performance is regularly reviewed, and appropriate actions are taken where nonconformance is identified.

Our Quality Policy is understood, implemented, and maintained at all organization levels, as well as reviewed periodically for its continuing suitability and effectiveness.

We are proud to be a part of a family of companies committed to customer satisfaction.